Fequently Asked Questions

Top 7 Frequently Asked Questions

1. Q:  Do you offer refund advance loans or other bank products?
   A:  Yes, we offer refund advance loans up to $1,200.  We also offer bank products where you can receive your refund in 7 -10 business days allowing us to deduct your fees. 
    
2. Q:  How long will it take to get my refund?
   A:  Generally, in approximately 7 to 21 business days.
    

3. Q: I'm ready to file, but I'm missing a W-2, can I file it on my taxes next year? A: No, the IRS does not allow two different tax years/fiscal years on one tax return. It is best to wait for the W-2 so that all your income will be reported in the correct year.
    

4. Q: My refund was taken, how can I find out why?

   A: The IRS has provided a telephone number for this purpose- The Offset Dept.  Click for the number and website. Refund inquiries are only handled by phone.
    

5.  

   Q: I'm not going to be ready to file by April 15th, what should I do?
   A: You can file an "extension" and pay any tax that may be due by April 15th.   (pdf/mailing version, click here)
    

    

6. Q: What do I need to file? What tax documents do I need to file my taxes?
   A: Check our Tax Preparation Checklist. This is a good place to start. You may use it as your guide.
    

7. Q: Where are you located?

   A: Our main office is located at 2143 S. 15th Avenue, Broadview, IL, 60155. Click here for map and directions.
   
   Our St. Charles office is located at 303 N 2nd St, Suite 25, St. Charles, IL 60174. **St Charles office: by appointment only**
   Click here for map and directions.

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